What You Need to Know:
- For those living outside of Japan, it's hard to really conjure up an image of incredible hospitality, unless you've experienced it hands-on. Many people are aware of how magnificient Japan is when it comes to customer service, with many often crediting the country for having the best customer service in the world. Well this recent news is about to deliver a nice tearful service to your eyes, as Nintendo, arguably the most service friendly gaming company on the planet, graciously went out of their way to rekindle joy in the heart of a 95-year-old Tetris-loving grandmother.
- A recent post by user @SITM_K cited a recent news article published by Asahi Shinbun, one of Japan's most revered national newspapers, that went into detail about Kuniko Tsukasa and her grandmother.
- Tsukasa explains how her mother was a lover of Tetris on the original Game Boy, always carrying it by her side everywhere she went. However, at the age of 95 her mother became ill and ironically, her Game Boy started to show signs of wear and tear. It eventually stopped working and they both visited a lot of stores to see if they could somehow alleviate the problem, but to no avail.
- Many shop owners confessed that the parts couldn't be fixed and thus they moved on. It was then that Tsukasa's son spoke of a divine god that would be able to fix her mother's gameboy, and that god of course was Nintendo. In Japanese, the term 神対応 (KamiーTaiou) means 'divine customer service' but unfortunately, for Tsukasa's mother, she mistook the wording for 'divine paper', as the word carries a double meaning and decided to send Nintendo a heartfelt letter about her current situation.
- As the divine gods always do, the letter was received and within a week Tsukasa's grandmother received a brand new Game Boy. Nintendo responded stating that they too weren't able to fix the issue due to the parts not being available, but that they had a new one in the warehouse and were more than happy to give it to her.
- Tsukasa speaks about how the misunderstanding of the kanji turned out to be worthwhile, further cementing the truth of Nintendo's divine services. Tsukasa's grandmother was able to rekindle her love for Tetris, even to the point of regaining all of her cognitive abilities, up until her passing at age 99.
- While many of us can have negative things to say about various game companies, its these very compelling stories of heartfelt love and understanding that really give us certainty that love exists at the core of Nintendo's company philosophy. We're sure Tsukasa's grandmother is very grateful even after her passing. Many people left comments on the particular tweet, praising Nintendo for what they did, and further confirming just how incredible Nintendo is as a whole.
I'm not crying, you're crying!!
Nintendo, you've once again proved why you're the best!